Billing & Plan FAQ
Free vs. Team, upgrading, downgrading, and data handling.
What's the difference between Free and Team?
Free is for teams up to 10 engineers and includes every built-in report and the People/Teams comparative views, connected to your GitHub and Jira data. Team lifts the engineer cap and adds the dashboard builder, anomaly detection and the query builder, billed per engineer.
What happens if our team is bigger than 10 engineers?
You get full access on Free for about two weeks, no card required, so you can see it against your own team's data before deciding — see Plans & Pricing for exactly how that grace period works. After that, add a payment method to move to Team; if you don't, the org loses access until you do or shrink back to 10 or fewer engineers.
How do I upgrade to Team?
Sign up free, connect a repo, then upgrade from Settings → Billing inside the app whenever you're ready. It's self-serve, no sales call required.
Can we cancel or downgrade?
Cancel anytime from Settings → Billing. You'll keep Team access through the rest of your current billing period, then your org drops back to Free (capped at 10 engineers).
Do you train models on our data?
No models are trained on your data. Anomaly detection runs on fixed rules, not machine learning. If you connect an external AI tool via the MCP server (Enterprise), it runs on your own subscription — not something Vertly operates.